Privacy Policy

Introduction

Reward Otter ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including RewardOtter.com, TripleDip (tripledip.ai, formerly DoubleDip.app), MyReward.org, and DinePerq (dineperq.com) — together, the "Reward Otter family."

One Account Across the Reward Otter Family

Reward Otter products share a single account system. When you create an account in any Reward Otter product, you are creating one Reward Otter identity that is used across the family:

• Shared identity. Your email address, profile, and authentication credentials are shared across Reward Otter products, so the same account works in each of them.
• Shared subscriptions and entitlements. Paid plans and bundle entitlements are stored centrally against your Reward Otter account. This is what allows a benefit purchased in one product to apply across the family, and it means your subscription status is visible to and shared among Reward Otter products.
• Per-site sign-in. Being signed in to one product does not automatically sign you in to another; you authenticate separately on each domain even though the underlying account is the same.
• Account-level requests. Because one account spans the family, requests such as deletion are handled at the Reward Otter account level and affect all family products.

Information We Collect

Information You Provide

We may collect information that you provide directly to us, including:

• Account information (email address, password)
• Profile information (preferences, settings)
• Rewards and program information you choose to add (such as the programs and card types you track). Depending on the product and your settings, some of this data can be kept on your device or in storage you control rather than on our servers.
• Payment information (processed by third-party payment providers)
• Communications (support requests, feedback)

Information Collected Automatically

When you use our services, we may automatically collect:

• Device information (browser type, operating system)
• Usage information (pages visited, features used)
• Log data (IP address, access times)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

We may use third-party analytics services (such as Google Analytics or similar) to help understand how users interact with our services. These services may use cookies and similar technologies to collect information about your use of our services.

Third-Party Services

We share information with third-party service providers who perform services on our behalf. Our core processors include:

• WorkOS — authentication and identity for the shared Reward Otter account
• Supabase — database and backend infrastructure, including subscription entitlements
• Stripe — payment processing (we do not store full payment card numbers)
• Email delivery, analytics, and customer support providers

These providers are obligated to protect your information and may only use it as necessary to provide services to us. We do not sell your personal information.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing
• Data portability

To exercise these rights, please contact us at support@rewardotter.com.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@rewardotter.com.